Send your complaint in English to [email protected]. Use the subject line “Complaint –
[topic ]
“. Include: full name, a reply email, the exact URL(s) on pk-astronautgame.com, the page title(s), a clear description of the issue, what you believe is correct, any supporting evidence (citations, screenshots, timestamps in PKT), and, for legal matters, the specific law or regulation and why it applies. You may also use the contact form available on our website and provide the same details. Complaints submitted via our official pk-astronautgame.com social media pages are accepted, for privacy and record-keeping, we will ask you to continue the conversation by email. Do not include sensitive personal data beyond what is necessary. We accept submissions from users in Pakistan and elsewhere if the issue concerns our content. We log all complaints for audit purposes and handle them in good faith and without fee.
We review only complaints that relate to: (1) factual errors in our articles, guides, or data about the game astronaut (e.g., incorrect definitions, steps, statistics, attributions, dates), (2) legal compliance concerns tied to content we host (e.g., copyright or trademark claims, privacy concerns, unlawful material under applicable Pakistani law or international standards), and (3) accuracy, clarity, or currency of site content (e.g., outdated information, misleading wording, ambiguous phrasing, incorrect internal references). We may request further documentation to verify claims before taking action.
We acknowledge receipt within 2 business days (PKT). A substantive response is usually provided within 10 business days. Complex cases requiring editorial board or legal review may take up to 20 business days, if additional time is needed, we will notify you and provide updates. We respond via email from [email protected]. If you contacted us via the contact form or social media, we will confirm receipt there and continue by email. When a correction is warranted, we aim to publish it within 3 business days after the decision and, where appropriate, add a correction note with date. One appeal is allowed: reply to our decision email within 10 business days with new evidence, an independent reviewer will reassess within 10 business days.
We do not handle: disputes with casinos or gaming operators (accounts, deposits/withdrawals, bonuses, KYC, gameplay outcomes), requests for gambling assistance or mediation, affiliate or partnership proposals, link exchanges, sponsorships, or advertising inquiries, complaints about third-party websites, apps, or social media content, general usability feedback, feature requests, or design suggestions not tied to factual or legal accuracy, and issues requiring access to third-party data we do not control. For these matters, contact the relevant third party directly.